Terms and Conditions

Effective Date: August 2025
Website: https://tshukuducrafts.co.za

Welcome to Tshukudu Crafts! By accessing or using this website, you agree to the Terms and Conditions set out below. Please read them carefully before using our services.

  1. Introduction

These Terms and Conditions govern your use of the Tshukudu Crafts website and all purchases made via www.tshukuducrafts.co.za. By using our site, you confirm that you are at least 18 years old or have the consent of a legal guardian.

  1. Products and Orders
  • All products are subject to availability.
  • We reserve the right to limit quantities or discontinue products at any time.
  • Orders are only confirmed once payment has been received in full.
  • We reserve the right to refuse or cancel any order at our discretion.
  1. Pricing and Payment
  • All prices are listed in South African Rand (ZAR) and include VAT unless otherwise stated.
  • Payments are securely processed through trusted third-party gateways (e.g. PayFast, PayPal, VodaPay).
  • By submitting payment, you confirm that you are authorized to use the chosen payment method.
  1. Shipping and Delivery
  • We deliver within South Africa only.
  • Standard delivery is 2–5 business days (main areas), and 5–7 business days (outlying areas).
  • Delivery fees are calculated at checkout.
  • Tracking details will be provided via email/SMS once your order is dispatched.
  • Please ensure your delivery information is accurate—Tshukudu Crafts is not responsible for failed deliveries due to incorrect details.
  • See our full Delivery Policy for more.
  1. Cancellations, Returns and Refunds
  • You may cancel an order before it is processed/shipped by contacting info@Tshukuducrafts.co.za.
  • Returns are accepted within 14 days of delivery for eligible items in original condition.
  • Certain items (e.g., custom, digital, or clearance products) are non-returnable.
  • Non-defective returns may incur a 10% restocking fee.
  • Refunds are issued to your original payment method after item inspection.
  • Read our full Returns & Refund Policy for details.
  1. Privacy and Security
  • We collect and use personal information in accordance with our Privacy Policy and South Africa’s POPIA regulations.
  • We do not sell or rent your data.
  • Your data is protected with appropriate security measures, and payments are processed through secure third-party providers.
  1. Intellectual Property

All content on this website (text, graphics, logos, images, software) is the property of Tshukudu Crafts or its licensors and is protected by South African and international copyright laws. You may not copy, distribute, or use any content without prior written permission.

  1. Limitation of Liability
  • Tshukudu Crafts shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
  • We make no guarantees regarding product suitability for your specific needs.
  1. User Conduct

By using our website, you agree not to:

  • Violate any applicable laws or regulations
  • Submit false information
  • Disrupt or harm the website functionality
  • Upload viruses or malicious code
  1. Links to Other Sites

Our website may contain links to third-party websites. Tshukudu Crafts is not responsible for their content or privacy practices.

  1. Changes to These Terms

We may revise these Terms from time to time. Updated versions will be posted on this page with a new “Effective Date.” Continued use of the website after changes indicates acceptance of the updated Terms.

  1. Contact Information

If you have any questions or concerns about these Terms, please contact us:

  • Email: info@TshukuduCrafts.co.za
  • Phone: +27 (0)60 627 1433
  • Office hours: Monday–Friday, 08:00–16:00
  • Website: www.TshukuduCrafts.co.za