1. Delivery Coverage

Tshukudu Crafts currently delivers within South Africa only. We do not offer international shipping at this time.

2. Delivery Timeframes

We aim to deliver your order as quickly and efficiently as possible.

  • Standard Delivery: 2–5 business days (major cities and surrounding areas)
  • Outlying/Rural Areas: 5–7 business days

Delivery time may vary based on your location and product availability.

Note: Business days exclude weekends and public holidays.

3. Order Processing Times

  • Orders are typically processed within 1–2 business days of successful payment.
  • You will receive a confirmation email once your order has been dispatched, along with tracking details (if applicable).

4. Shipping Partners

We partner with trusted national couriers to ensure reliable delivery. Tracking information will be provided via email or SMS once your parcel is dispatched.

5. Delivery Fees

  • Delivery fees are calculated at checkout based on your location and the size/weight of your order.
  • From time to time, Tshukudu Crafts may offer free shipping promotions or flat-rate shipping options—these will be clearly indicated at checkout.

6. Delivery Delays

While we strive to deliver within the estimated timeframes, delays may occur due to:

  • High order volumes
  • Courier disruptions (e.g., weather, strikes)
  • Stock availability or backorders

We will keep you informed of any known delays affecting your order.

7. Receiving Your Order

  • Deliveries are made Monday to Friday, during standard business hours.
  • Please ensure someone is available at your provided address to receive the parcel.
  • If no one is available, the courier may attempt redelivery or contact you to reschedule.

8. Incorrect Delivery Information

Please ensure your shipping details are accurate at the time of checkout. Tshukudu Crafts is not responsible for delivery issues caused by:

  • Incorrect address or contact number
  • Unattended delivery locations
  • Failed delivery attempts beyond the courier’s terms

9. Damaged or Missing Items

If your order arrives damaged or incomplete, notify us within 48 hours of delivery at info@TshukuduCrafts.co.za with photos and your order number. We’ll investigate and arrange a replacement or refund where necessary.

10. Contact Us

For any delivery-related questions or support, please contact:

  • Email: info@TshukuduCrafts.co.za
  • Phone: +27 (0)60 627 1433
  • Office hours: Monday–Friday, 08:00–16:00
  • Website: www.TshukuduCrafts.co.za