1. Overview

At Tshukudu Crafts, your satisfaction is our priority. If you’re not completely satisfied with your purchase, you may be eligible for a cancellation, return or refund under the terms below.

We’ll work with you to make it right—quickly, smoothly, and with zero drama.

2. Returns

2.1. Return Eligibility

Returns must be requested within 14 days of the delivery date.

Items must be unused, in their original condition, and include all packaging, labels, and accessories.

2.2. Exceptions & Non-Returnable Items

Items damaged due to misuse, neglect, or unauthorized repairs aren’t eligible for return.

Custom-made or personalized items cannot be returned unless they are defective.

Digital products or software licenses.

Final sale or clearance items.

2.3. Damaged or Faulty Items

Inspect your order upon delivery.

If you received a damaged or defective item, contact us immediately at info@TshukuduCrafts.co.za

We’ll guide you through the process—this may include sending a replacement or issuing a full refund, including shipping costs if applicable.

2.4. Return Shipping Costs

Customers are responsible for return shipping fees unless the item is defective or incorrect.

For faulty or incorrect orders, Tshukudu Crafts will cover shipping costs after we verify the issue.

2.5. Restocking / Handling Fee

For non-defective items returned for reasons such as “change of mind,” “ordered wrong item,” or other non-fault-related reasons:

• A restocking/handling fee of 10% of the item’s purchase price will be deducted from your refund.
• This fee helps cover inspection, repackaging, and administrative processing.
• Restocking fees do not apply to defective, damaged, or incorrect items.

2.6. Returns After 14 Days (Within Warranty Period)

If your product develops a fault after the 14-day return window but within the manufacturer’s warranty period, you may still be eligible for a return or replacement.

Please contact us at info@TshukuduCrafts.co.za with your order number, details of the issue, and any supporting images or documentation.

We will assess the claim and, if approved, assist with repair, replacement, or warranty processing according to the product manufacturer’s terms.

Return shipping for warranty claims may be covered depending on the product and nature of the issue. We will confirm this upon review of your request.

2.7. How to Initiate a Return

To start a return, email us at info@TshukuduCrafts.co.za with your order number and reason for return. We’ll provide instructions on how and where to ship your item.

 

 

3. Refunds

3.1. Refund Processing

Once we receive and inspect your item, we’ll notify you about your refund approval status.

If approved, a refund will be processed within 7 business days to your original payment method, minus any applicable restocking fee.

3.2. Refund Method

Once we receive and inspect your return, we’ll notify you of the outcome.

Refunds will be issued via your original payment method. Please allow your payment provider’s standard processing time (typically 7–10 business days).

Shipping fees are non-refundable unless the return is due to our error.

4. Order Cancellations

Orders may be cancelled free of charge if the request is made before the order has been processed or shipped.

Once an order has been processed or dispatched, it may no longer be eligible for cancellation and must follow the returns process instead.

To request a cancellation, contact us immediately at info@TshukuduCrafts.co.za with your order number and reason for cancellation.

Approved cancellations will be refunded to your original payment method within 7 business days.

5. Exchanges

Currently, we don’t offer direct exchanges. Please return the item for a refund and place a new order for the desired product.

6. Contact Information

Questions? Reach out via:

• Email: info@TshukuduCrafts.co.za
• Phone: +27 (0)60 627 1433
• Office hours: Monday–Friday, 08:00–16:00
• Website: www.TshukuduCrafts.co.za