1. Information We Collect

When you interact with Tshukuducrafts.co.za, we may collect the following personal information:

  • Full name
  • Contact details (email address, phone number)
  • Shipping and billing address
  • Payment information (processed securely via third-party gateways)
  • Purchase history
  • Website usage data (via cookies and analytics tools)

2. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders
  • Communicate with you regarding purchases, deliveries, and support requests
  • Send you updates, offers, and promotions (only with your consent)
  • Improve our website and customer experience
  • Detect and prevent fraud or misuse of our services

3. Data Storage & Security

  • Your data is stored securely on protected servers.
  • Payment information is encrypted and processed through secure third-party payment gateways (e.g., VodaPay, PayFast, PayPal, etc.).
  • We implement appropriate security measures to protect against unauthorized access, disclosure, or destruction of your personal data.

4. Disclosure of Information

We do not sell or rent your personal information.

However, we may share your data with:

  • Couriers and logistics partners (for order delivery)
  • Payment processors (to facilitate secure transactions)
  • IT service providers (for website maintenance and email delivery)
  • Regulatory authorities, if legally required

All third parties are required to maintain confidentiality and use your data only for the purpose it was shared.

5. Your Rights

Under POPIA, you have the right to:

  • Access the personal information we hold about you
  • Correct or update your personal information
  • Request deletion of your data (unless legally required to retain it)
  • Opt-out of marketing communications at any time

You can exercise these rights by emailing info@Tshukuducrafts.co.za.

6. Cookies and Tracking

We use cookies and similar tracking tools to enhance your website experience.

These may collect:

  • Browsing preferences
  • IP address
  • Device information

You can control cookie preferences via your browser settings.

7. Retention of Information

We retain personal information only for as long as necessary to fulfill the purposes outlined above, unless a longer retention period is required by law.

8. Third-Party Links

Our website may contain links to other websites. Plant Euphoria is not responsible for the privacy practices of third-party sites. Please read their privacy policies before providing personal information.

9. Policy Updates

We may update this policy from time to time. Any changes will be posted on this page with a revised “last updated” date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

  • Email: info@Tshukuducrafts.co.za
  • Phone: +27 (0)60 627 1433
  • Mon–Fri, 08:00–16:00 (Gauteng time)
  • Website: www.Tshukuducrafts.co.za